Finding the right shoe size is essential for your feet’s optimum comfort. The best way to find your shoe size is to measure your feet with a ruler or tape measure and compare your measurements to our shoe size chart. It's important to measure both feet and use the larger size as your guide. You can also try on shoes in person at our physical counter here to determine your size.

Do take note that shoe size can change over time due to factors like ageing, weight gain or loss, and pregnancy, so it's essential to measure your feet periodically to ensure you're wearing the correct size.

Yes! We have a physical store located at 84, Jalan SS 2/55, SS 2, 47300 Petaling Jaya, Selangor.

Our store's opening hours are Tuesday - Saturday 10am-5pm.

It's generally recommended to replace your shoes about every six months to a year. However, the lifespan of a shoe can vary depending on factors such as the type of activity it's used for and the individual's foot mechanics.

Regularly inspect your shoes for signs of wear and tear, and pay attention to how your feet and body feel when wearing them.

The care instructions for shoes can vary depending on the material and style of the shoe, but generally it's recommended to clean them regularly with a soft brush or cloth and mild soap, and to store them in a cool, dry place. You can also use shoe protectors or waterproofing sprays to help prolong the life of your shoes.

Regular maintenance and cleaning, along with appropriate storage, can significantly prolong the life of your shoes and keep them looking good.

To break in new shoes, it's best to wear them for short periods of time at first, gradually increasing the amount of time you wear them each day. You can also try stretching the shoes with a shoe stretcher or by wearing thick socks while breaking them in.

It depends! For limited-edition shoes that are listed out of stock, it is very likely that we will not be restocking them due to the scarcity of the fabric. Occasionally, we will bring back shoes that are high in demand so do follow @itsmachino and turn on notifications for any related announcement.

Unfortunately, we do not take any reservations for our shoes. All sales conducted are on a first come, first serve basis as we want to ensure fairness across all our customers.

Stay tuned for updates via our Instagram page @ itsmachino & subscribe to our newsletter!

You may track your order here:
https://machino.com.my/tools/trex-parcel

We do not offer monetary refund, however we are able to provide a gift card refund for your order, inclusive of the shipping fee, all returns should be made within 14 days of your purchase date for us to assist further. Kindly note that this is only possible if the order has not been shipped out yet.

We do not allow size exchanges, in order to exchange the size we would have to cancel your order and issue you a gift card refund and you can place a new order accordingly. Kindly contact us for assistance on this.

Unfortunately, we are not able to accommodate this request. However, we can offer refunds via gift card.

Unfortunately, we are not able to accommodate this request. However, we can offer refunds via gift card.

Kindly email us regarding this order together with your order number, we will check with our warehouse team on the fulfilment status of this order. If the order has not been fulfilled, we will make the necessary changes before shipping out the order.

Kindly email us regarding this order together with your order number, we will check with our warehouse team on the fulfilment status of this order. If the order has not been fulfilled, we will make the necessary changes before shipping out the order.

While we can't exchange the shoes, we can offer you in finding a different pair that might better suit your needs, subject to stock availability.

Kindly email us at hello@machino.com.my, our team will assist you on this matter.

All showroom purchases must be made in store. We do not allow for purchases to be made via WhatsApp or express delivery riders.

We ship to the whole of Malaysia and Singapore (for now!) We are currently looking ways to expand our online purchases to other countries so email us at hello@machino.com.my if you are from other countries!

West Malaysia: RM10 kg

East Malaysia: RM15/ kg

Singapore: RM35/ kg

Free shipping applies for orders within Malaysia with a minimum purchase of RM380.

Each of our shoe is handcrafted and made with love ♥ Hence, order fulfillment will take up to one week. Kindly note that there might be delays during festive period.Thank you for being patient with us!

For West Malaysia parcels, it will arrive 1-3 business days after we have posted the shoes; East Malaysia take about 1 - 1.5 weeks.

For international orders, it may take 2 weeks to 1 month, depending on the flight schedules.

You will receive an email tracking information once the shoes are out for delivery! If you have waited more than 20 days, kindly email hello@machino.com.my for assistance.

Unfortunately, all our shoes & fulfilment is done by our warehouse team, we will not be able to make any changes to the delivery method once your order is placed.

Kindly fill up this form for any exchange requests. The processing time for all exchanges is up to 14 working days. Once you have submitted the form, our team will contact you to advise you through the next steps. Please ensure that the shoe is still in good condition and not worn to for shoe size exchanged.

Kindly note that for purchases made in store, we do not allow for exchanges as all sales are final.

Feel free to request for an exchange or return within 14 days of receiving the shoes. Requests after the 14 days time period would be rejected by our team.

We apologise for the inconvenience! Kindly fill up this form for incorrect items received. Our team will reach out to you via email regarding this. Our team will send it back to the shoe manufacturer for further investigation and fix them if it's needed.

This varies depending on our store or website's shoe availability at the moment but will not take longer than 20 days.

Yes! Kindly return back the shoes to us, upon looking into it and if the shoe is defective beyond repair, we will refund you via gift card. Kindly refer to our return policy here.

Once an order is placed, we do not allow changes to the design of the shoe.

Yes, you will bear the shipping cost and also have it arranged back to our HQ. 

We provide each customer to return the shoes or contact us for any updates with a 7 day grace period. If any exchange or return request is left unattended by customer for more than 7 days, our team will cancel the request.