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Wrong/ faulty items sent

First of all, we are deeply sorry that we have made this huge mistake! Please let us make it up to you. 

Send us an email at [email protected] with:

  • Your order number
  • A screenshot of e-receipt
  • Subject: Wrong/ faulty items sent
  • Picture/ video as evidence of wrong/ faulty items sent

And we will get back to you very soon! 

 

Terms & Conditions:

  • machino has the rights to withold any refunds or exchanges.
  • Refunds will be credited into your membership account as store credit. 
  • machino bear the shipping cost for return packages due to the mistake.
  • Returns and exchanges will only be made when details required are correct and complete. 
  • Only items in its original state; unworn or faulty are eligible for returns and exchanges, with its original tags attached and packaging box.
  • Sales items are non-exchangeable and non-refundable.


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