Wrong/ faulty items sent
First of all, we are deeply sorry that we have made this huge mistake! Please let us make it up to you.
Send us an email at [email protected] with:
- Your order number
- A screenshot of e-receipt
- Subject: Wrong/ faulty items sent
- Picture/ video as evidence of wrong/ faulty items sent
And we will get back to you very soon!
Terms & Conditions:
- machino has the rights to withold any refunds or exchanges.
- Refunds will be credited into your membership account as store credit.
- machino bear the shipping cost for return packages due to the mistake.
- Returns and exchanges will only be made when details required are correct and complete.
- Only items in its original state; unworn or faulty are eligible for returns and exchanges, with its original tags attached and packaging box.
- Sales items are non-exchangeable and non-refundable.