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Returns & Exchanges Policy

Not the right fit for you? Got the wrong order? Like another colour or designs better? Don't worry, sayang! machino offers hassle-free returns within 14 days of received purchases. 

Choose the return options accordingly:

  1. Exchange your item(s) of purchase for another shoe size, click here.
  2. Replace wrong or faulty items, click here.
  3. Exchange your item(s) of purchase for another colour, click here.
  4. Exchange your item(s) of purchase for another design, click here

For any other inquiries, email us at hello@machino.com.my


Terms & Conditions:

  • machino has the rights to withold any refunds or exchanges if not meeting the Terms & Conditions 
  • Refunds will be credited into your membership account as store credit. 
  • Customers bear the shipping cost for return packages.
  • Returns and exchanges will only be made when details required are correct and complete. 
  • Only items in its original state; unworn or faulty are eligible for returns and exchanges, with its original tags attached and packaging box.
  • Sales items are non-exchangeable and non-refundable if not meeting the Terms & Conditions  

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