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Size exchange

Not the right fit? Let us know!

Send us an email at with:

  • Your order number
  • A screenshot of e-receipt
  • Subject: Size exchange
  • Picture/ video as proof of purchase

And we will get back to you very soon! 


Terms & Conditions:

  • machino has the rights to withold any refunds or exchanges if not meeting the Terms & Conditions 
  • Refunds will be credited into your membership account as store credit. 
  • Customers bear the shipping cost for return packages.
  • Returns and exchanges will only be made when details required are correct and complete. 
  • Only items in its original state; unworn or faulty are eligible for returns and exchanges, with its original tags attached and packaging box.
  • Sales items are non-exchangeable and non-refundable if not meeting Terms & Conditions 

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